ParkingEye have yet again failed to cancel a parking charge wrongly issued by their flawed ANPR.
In this case the vehicle keeper (Stan) visited a friend for her 50th birthday party in Oxford, travelling in convoy with another vehicle. They stopped at the M40 Oxford Services between 13.55 and 14.10 for 15 minutes. On the way back, they popped in to fill up with petrol, stopping from around 18:35 to 18:45.
Some days later Stan received a parking charge from ParkingEye accusing him of staying in the car park for 4 hours and 52 minutes.
Stan appealed, explaining that he visited the car park twice on his way to and from a party.
ParkingEye requested proof.
Stan sent them 3 witness statements confirming he was at the party.
ParkingEye ignored this, and sent a letter asking Stan who the driver was.
Stan sent another letter, telling them to read his previous two letters and witness statements
ParkingEye told Stan he had reached the end of their internal appeal process and gave him a POPLA code
Stan appealed to POPLA, including as evidence the witness statements and also a photo he took at the party.
ParkingEye submitted a 93 page evidence pack, including 40 pages listing the last 3 digits of all the vehicles that had entered and exited the services that day.
The registration details of Stan's friend's car was not listed amongst all these numbers, despite the fact that he, too, had also visited the service station twice.
Stan sent an email to POPLA pointing this out, along with a signed statement from his friend including his registration number.
POPLA upheld the appeal
It is clear that ParkingEyes ANPR is fatally flawed. Stan's friend passed the entrance/exit four times, yet his registration was not listed even once in ParkingEye's printout.
Stan also passed four times and his registration was only listed twice.
ParkingEye are fully aware their ANPR is not fit for purpose yet their appeals service fail to cancel charges even when faced with overwhelming evidence.
This situation is not healthy and need to be addressed.
The Parking Prankster