The new POPLA site is now live and accepting appeals at popla.co.uk
The new site allows you to track the progress of your appeal, and find out if the operator has submitted evidence. This should hopefully reduce procedural complaints, most of which were to do with evidence not being received, or different evidence being sent to POPLA and motorist.
The new POPLA will accept appeals based on mitigation, but explain that as they can only refer such cases back to the operator, mitigation is not likely to be successful.
The new POPLA will also take into consideration failure to comply with the code of practice. At this point, it is not clear what 'taking into consideration' actually means.
The Parking Prankster