The new POPLA process differs significantly from the old process. The appeal and evidence must be filed all in one go, and you cannot alter or add details later.
You must also agree to 4 terms and conditions.
Next you choose the reasons for appeal. As well as the 'traditional' 4 reasons you can also chose 'extreme circumstances or 'other'.
Despite featuring heavily in the 2015 POPLA annual report, it appears appeals on the grounds of bad signage or ticket display issues, or the issue of genuine pre-estimate of loss are not possible in the new system (except under the other category).
Neither are appeals on the basis that the operator is breaking Consumer legislation, or that the operator had no contract with the landowner or that the requirements of POFA 2012 have not been complied with.
...although all is made clear on the next screen which allows sub-categories which had not appeared before. However, some categories are still missing.
Next you fill in your details, such as name and address. If like The Prankster, you are appealing on behalf of someone else, this is allowed too. You also fill in the parking charge number and vehicle registration. If you do not possess a telephone, tough luck, as this is a mandatory field. The Prankster found that 11111111111 seems to work fine.
There appear to be some teething troubles with postcode lookup. Using the 'Find Address' button always caused an application error. However, the 'Enter address manually' option worked.
The next step is to enter detailed reasoning and evidence for all the options you checked.
For your evidence files, you need to state what type they are what the file is (whatever that means) how it supports the appeal, and the name of the file. Don't forget to click upload (The Prankster did and had to go back)
You then get to check and review you appeal (at which point The Prankster noticed he had failed to attach the evidence). After declaring that you are not a robot, you finally submit the appeal. After tis point, your appeal cannot be edited.
THIS IS AN IMPORTANT DIFFERENCE TO PREVIOUSLY.
POPLA will now email you a password.
You can use this to track your appeal.
The Parking Pranster