This post on pepipoo details an apparent attempt by ParkingEye to scam a household of around £10,000 in incorrectly issued tickets. The situation arises because according to the motorist she has rights to a car park which is accessed by driving through Aldi's car park. ParkingEye's technology regularly fouls up and issues tickets for cars parked in these spaces. It is not clear whether ParkingEye have only put ANPR cameras on the main entrance and forgot to montitor this entrance or whether the cameras are simply unreliable.
To compound matters, ParkingEye are refusing to cancel tickets outright and are making the motorist waste time by appealing to POPLA. They are also refusing to accept appeals from her on behalf of friends and visitors, making life very difficult. This is in direct contradiction to the BPA's decision which is that third parties can appeal on behalf of motorists, and which was noted in their 10th April 2014 AOS Board Meeting minutes. Meanwhile, ParkingEye regularly accept appeals from other third parties such as Parking Ticket Appeals
Aldi have washed their hands of the affair and refuse to deal with the motorist, even though they have a dedicated complains division just to handle ParkingEye problems.
ParkingEye have issued over 100 incorrect tickets to this motorist and her visitors.
ANPR is a cheap way used by ParkingEye to generate revenue but it is not always the right solution for ever car park. In this case it is clear the whole installation was ill thought out, but ParkingEye are refusing to take responsibility for the mess. Their current attitude which is to refuse to cancel tickets and force the motorist to use POPLA is typical of their bullying, grab the money at all costs attitude.
Issuing tickets on land where there is no contract is a breach of the BPA code of practice carrying 10 sanction points. The motorist has already complained to the BPA but should bring this to their attention and give them her paperwork to let them get on with it.
The motorist has already complained to the DVLA because they are giving out keeper details when there is no reasonable cause. The DVLA should stop giving out motorist details for this car park until the situation is rectified.
ANPR technology is not a silver bullet and is not right for all situations. Aldi should therefore require ParkingEye to either come up with a solution to stop this deluge, or require ParkingEye to remove the faulty equipment. They should also accept responsibility for the whole charade.
The motorist could also consider complaining to her MP and ask them to bring this to the attention of the Transport Select Committee, who are currently considering the problem of rogue parking companies - ParkingEye seem to be one of the main culprits.
The motorist could also consider contacting the Daily Mail, at email@example.com. The Mail are currently highlighting the scams parking companies use.
The motorist could also put ParkingEye on notice that further tickets will be dealt with on a costs basis and she will be charging for time spent on any future incorrectly issued tickets.
The Parking Prankster